You can easily change your password via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 
If you registered before September 6, 2021 and will use your PIN to change your password:
1. Go to the Amway website and click Sign In.
2. Click Forgot Password.
3. Enter your Amway ID/username and click CONTINUE. (If you registered before September 6, 2021, their Amway ID/username is still the old credential.)
4. Select the option to Use Account PIN, enter your PIN and click Continue.
5. Enter your new password, confirm the password, then click SUBMIT.
NOTE: If you do not have an email address associated with your account the ONLY option will be to enter your PIN.
If you registered before September 6, 2021 and will use your email address to change your password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Username and click CONTINUE. (If you registered before September 6, 2021, your Amway ID/username is still the old credential.)
4. Select Send an email message to: and click Continue.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! An email containing a 6 digit code will be sent to the email address associated with your Amway account.
5. Go to your email account and locate the email from Amway. COPY THE 6 DIGIT CODE.
6. Enter the 6 Digit code in the verification window and click "VERIFY"
7. Enter your new password, confirm the password, then click RESET PASSWORD.
If you registered after September 6, 2021 and will use your Amway ID to change your password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID (emaill address) and click SUBMIT.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! An email containing a 6 digit code will be sent to your email address.
4. Go to your email account and locate the email from Amway. COPY THE 6 DIGIT CODE.
5. Enter the 6 Digit code in the verification window and click "VERIFY"
6. Enter your new password, confirm the password, then click RESET PASSWORD.
After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID/username and new password.  

A Customer should first upgrade their account to a Member Plus as an online process: 
1. Sign in, go to My Account and scroll down. 
2. Locate the "Start an Amway business" section on the left side of the page and click Register now, then follow the instructions.

They simply enter their existing (old) username and password to sign in to the new website.

1. On the Amway home page, click Register. 
2. Select Register as Member Plus. 
3. Enter your details in the online form. 
4. Create a password.
5. Verify your email address using the 6 digit code that was sent to you via email.
6. Sign the contract online using an e-signature. 
If you do not finalize the registration process within the first 30 days, your application will be automatically deleted. 
Note: If a Registered Customer wishes to upgrade to a Member Plus, they can upgrade their account online without having to re-register as a Member Plus.

They need to first register as a Member Plus or a Customer and then sign in with their new Amway ID credentials (email address and password).
 

There are two ways to register as a Customer:
On the home page. 
1. Click the Register button in the top right-hand corner. 
2. Choose Register as Customer. 
3. Enter your details in the online form and follow the step-by-step process to create your account.
During checkout. 
1. Add your chosen products to the shopping cart and proceed to checkout. 
2. During the checkout process, you will be asked if you want to register as a Customer. Select this option to create your account. 
 

It is an offline process for a Member Plus to become an ABO. They need to send to Amway a filled in Status change form with the mandatory documents (the list differs by country) needed for the upgrade. The Status change form may be found on the website in Library section of the Business Information.
Amway Data Order & Entry team checks all received documents and, if all correctly received, makes the change of business nature from Member Plus to an ABO in the Amway system. If the Member Plus did not provide all needed information or documents, they will be contacted to send what is missing.
New ABO may see their new status in the LOS map on the Core Plus Dashboard.
 

YES, if you registered with Amway before September 6, 2021, you will need these credentials to sign into the new website.
Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. If you have international business, you will need to use your previous Amway Online credentials for the countries and apps that have not yet been updated. Once Amway ID has been fully implemented, your new digital identity will give you access to all Amway applications around the world.
 

You can easily change your password via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 
Customers registered before September 6, 2021 and will use their email address to change the password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Username and click CONTINUE. (Since you registered before September 6, 2021, your Amway ID/username is still the old credential.)
4. Select Send an email message to: and click Continue.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! 
An email containing a 6 digit code will be sent to the email address associated with your Amway account.
5. Go to your email account and locate the email from Amway. Copy the 6 digit code.
6. Enter the 6 Digit code in the verification window and click VERIFY.
7. Enter your new password, confirm the password, then click RESET PASSWORD.
Customers registered after September 6, 2021 and will use their Amway ID to change password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID (emaill address) and click SUBMIT.
You will see now a verification window with 6 empty boxes. DO NOT CLOSE THIS WINDOW! 
An email containing a 6 digit code will be sent to your email address.
4. Go to your email account and locate the email from Amway. Copy the 6 digit code.
5. Enter the 6 Digit code in the verification window and click VERIFY.
6. Enter your new password, confirm the password, then click RESET PASSWORD.

After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID/username and new password.

Soon each user will be able to use a single username and password for ALL Amway digital applications globally. When signing into the new website, the username field is renamed “Amway ID”. Users who registered before September 6, 2021, should enter their old username, while users who registered on the new website will use their email address. After the transition to the new global identity, planned for Phase III, all users will enter their unique email address as their Amway ID and create a password with stricter rules. 

To enable current users to become familiar with the new website and to reduce any possible interruptions to their business, the transition to the new Amway ID and global identity functionality will be completed during Phase III. With the launch of the new website, current users sign in with the same credentials as they did before.

If you know your contact email address:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Enter your contact email address, click Continue.
5. Go to your email account and locate the email from Amway that contains the reminder of your Amway ID. 
6. Click Sign into my account and sign in using your retrieved Amway ID.

If you do not remember your contact email address but do know your PIN - for ABOs and Members Plus only:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your Account ABO number, click Continue.
4. Click I don’t know my contact email address.
5. Enter your PIN, click Continue.
6. Your Amway ID is displayed on the screen, click SIGN IN and sign in using your retrieved Amway ID.
You are given 5 attempts at entering your correct PIN. After the fifth unsuccessful attempt you are advised to call Amway. 
 

1. On the Amway home page, click Register.
2. Select Register as an Amway Business Owner.
3. Enter your details in the online form.
4. Create a password and validate your email address.
5. Congratulations, you have just set up your Amway account!
6. You now have 30 days to complete your registration.
7. Simply fill out your Personal Details, upload your Documents and pay Registration Fee.
8. There is no need for you to e-sign the contractual documents during registration. Instead, you can simply accept Amway's contract terms with a tick of a box.
9. If you do not finalize the registration process within the first 30 days, your application will be automatically deleted.
10. Note: If a Customer wishes to upgrade to an ABO, they can upgrade their account online without having to re-register as an ABO.

1. Find the Order Confirmation email that you received after making the order - it contains a Return Form.
2. Print and manually fill out the Return Form.
3. Pack it together with the products you wish to return.
4. Send the package back to the postal address specified on the Return Form. Once the product(s) are recieved and the return  processed, your refund will be issued via the payment method you used for ordering.

1. As a Guest
If you are new to Amway and do not want to open an Amway account, browse for the product(s) you want on the Amway website (www.amway.XX) and add them to the shopping cart. Complete the checkout process as a Guest, paying the full retail price.
2. As a registered Customer
To get special benefits and pay the registered Customer price (12% discount on the full retail price) you will need to register as an Amway Customer (either via the Home page through the Register link or during the checkout).
3. As a Member Plus (M+) or an Amway Business Owner (ABO)
To get Amway products with a special ABO price (20% discount on the full retail price), you need first to register as a Member Plus. You may then decide to build a business with Amway and convert/upgrade to an ABO. 
As an M+ or an ABO, you will be able to create a network of Customers and ABOs/M+ and get benefits based on their purchases and purchase Amway products for your personal and business use paying the ABO price.
 

Yes, you can if you are registered with Amway! We developed the Wishlist tool to help users select and monitor products that they may want to buy. It also lets you know if any of your chosen products are unavailable. Your Wishlist can be shared on social media.

You need to sign in to your account to get full access to all the information on the site. If you still cannot find what you need, use the search function at the top of the home page.
 

You have two options for contacting Amway Customer Service: 
E-mail: [ADD SEPARATELY FOR EACH COUNTRY!] 
Telephone: [ADD SEPARATELY FOR EACH COUNTRY!]  
 

You have to sign in your account on the website as a Member Plus, an ABO or a Registered Customer to access our deals and promotions. You can then use the TOP DEALS button at the top of the home page to discover the latest offers and promotions.
 

Prin statutul de IPA Amway puteţi avea acces la beneficiile maxime pe care afacerea Amway le oferă. Cu toate acestea, dacă decideţi la un moment dat că acest statut nu vă mai avantajează şi doriţi să continuaţi activitatea Amway ca şi Cumpărător Privilegiat Plus, aveţi mai jos paşii necesari şi câteva recomandări: 

1.  Schimbarea statutului din IPA (înregistrarea afacerii Amway cu firma - SRL/Întreprindere individuală/PFA, etc.) in CPP (persoană fizică neautorizată) se face pe baza unei notificări scrise trimise la Amway, semnată şi ştampilată, pe care se menţionează dacă firma respectivă are sau nu datorii la autorităţile fiscale sau la alți terți. În cazul care în afacerea Amway respective sunt înregistrate doua persoane, atunci cererea se semneaza de ambele persoane.

2. Procesarea cererii se va efectua  numai după ce se încheie situaţia financiar-contabilă a firmei înregistrate pe afacerea dumneavoastră Amway, care presupune:

• achitarea integrală a eventualelor datorii existente către Amway (produse achiziţionate in rate, sold clienti negativ provenit din datorii anterioare neachitate);
• emiterea si înregistrarea tuturor facturilor aferente plăților lunare;
• înregistrarea tuturor facturilor de achiziție produse.

3.        De la primirea cererii de schimbare a statutului din IPA în CPP până la procesarea acesteia în baza de date Amway, vă recomandăm să nu plasați comenzi deoarece facturile de produse vor fi emise tot pe firma şi pot genera plată lunară care din nou trebuie facturată. 

Important! În cazul în care sunteţi IPA şi intenţionaţi să faceţi demersurile necesare pentru suspendarea/radierea firmei la Registrul Comerţului, vă rugăm să ne notificaţi înainte cu cel puţin 30 zile pentru a ne asigura că plățile lunare generate de firma înregistrată pe unitatea Amway au fost facturate şi plătite.

În aceasta situaţie, schimbarea statutului în CPP trebuie facută cel târziu la momentul in care firma a fost declarată radiată/suspendată, pentru a nu mai înregistra nici un fel de activitate economică asociată afacerii Amway (facturi produse, facturi aferente plăților lunare).

Pentru orice informaţii suplimentare vă rugăm să sunaţi la Departamentul Relaţii cu Clienţii: 037 37 882 32 

Codurile CAEN sunt următoarele:

• activitati de comerț (4799)
• prestari servicii (7022 ori 7320 sau 8299).

Conform Regulilor de Conduită Amway, Regula 6.4, reînscrierea într-o nouă unitate Amway se poate solicita dupa minim şase luni de inactivitate de la data demisiei vechii unităţi Amway - pentru a afla data exactă a demisiei, vă rugăm să contactaţi Departamentul Relaţii cu Clienţii, tel.+4 037 37 882 32 sau la adresa de email: inforo@amway.com. Reînscrierea se face pe baza următoarelor documente:

• Declaraţia de inactivitate, scrisă şi semnată de către solicitant/ţi;
• Noua cerere-tip Amway de Înscriere;

Conform prezentei Reguli, inactivitate înseamnă ca în această perioadă de minim 6 luni consecutive IPA/CPP :

• Nu a exercitat nici o activitate legată de Corporaţia Amway, respectiv că nu a cumpărat produse Amway decât în calitate de Client, pentru uz personal,
• Nu a acceptat comenzi pentru vânzarea de produse Amway, nu s-a implicat în nici o fază a serviciilor de comercializare,
• Nu a prezentat Planul Amway de Vânzări şi Marketing,
• Nu a participat la nici o activitate de recrutare, pregătire sau mobilizare condusă de un IPA/CPP Amway sau organizată cu sprijinul Corporaţiei.
• IPA/CPP nu trebuie să participe la vreo activitate Amway sub numele altui IPA/CPP, al părinţilor, copiilor sau altor rude ale sale. În caz contrar nu poate fi considerat “inactiv” în conformitate cu prezenta Regulă. 

Din momentul în care un contract Amway (cerere-tip Amway) este procesat în baza de date, Întreprinzătorul se supune automat tuturor regulilor şi procedurilor Amway. Prin urmare, Regula de 6 luni de inactivitate se aplică şi Întreprinzătorilor demisionaţi pentru că nu au lansat prima comandă (ce conţine Setul de Pornire 2).

• Act Constitutiv (SRL) sau Certificatul Constatator (PFA/IF/II) - este necesar ca obiectul de activitate sa conțină activități;
• Certificat de Înregistrare;
• Certificat de Înregistrare Fiscală în scopuri de TVA plus Formularul de aplicare a TVA
• Cod IBAN (copie după un extras de cont sau deschidere de cont);
• Formular de modificare a datelor (formular tip);
• Act Adițional (formular tip)

Formularele tip pot fi descărcate de pe site-ul Amway după autentificare. Accesați secțiunea Centru de afaceri / Bibliotecă și folosiți filtrul existent (Formulare) pentru a-l vizualiza.

Amway Romania emite factură de prestări servicii în numele și contul Prestatorului. Este necesar să se completeze, să se semneze și să se ștampileze Acordul de facturare în 2 exemplare. Un exemplar al Acordului de facturare se trimite la inforo@Amway.com,  iar un exemplar este reținut de IPA Amway. Acesta se va atașa obligatoriu la documentele de societate și se va prezenta la solicitarea autorităților fiscale.

Acordul de facturare se eliberează numai de la birourile Amway.

IMPORTANT:  Înregistrarea ca IPA Amway se face numai după primirea tuturor documentelor menționate mai sus. 

No. The delivery country/region must always be the same country/region in which the purchase was made.

Yes, you are able to do, calling your local Customer Service contact or writing to inforo@amway.com and asking for the delivery change. You can:
Change of suggested delivery date
Change of the delivery address

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Please see the Delivery Fees information on the Delivery and Payment Options page

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

Amway doesn't require any tax for the return, but you will have to pay the shipping fees from your home to Amway.. Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty "

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

DPD Classic Home Delivery  - Order All day - Lead time 3 - 4 working days
FAN COURIER - Order All day - Lead time 3 - 4 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.

Da, este necesară curăţarea regulata a furtunurilor pentru a mentine calitatea apei eSpring. Intervalul la care se face aceasta operatiune este data de gradul de duritate a apei din zona in care locuiti. Procedura de mentenanta este urmatoarea:

PROCEDURĂ PENTRU CURĂŢAREA ELEMENTELOR AUXILIARE ALE SISTEMULUI eSPRING

SOLUŢIE STANDARD PENTRU DEZINFECTARE

1. Măsuraţi 15 mL înălbitor (dezinfectant pe bază de clor) fără parfum, într-un recipient de 1 L, cu capac
2. Umpleţi recipientul cu apă rece, tratată
3. Amestecaţi

Notă: A nu se folosi Înălbitorul Amway pentru procedura de dezinfectare.

Procedură pentru dezinfectarea furtunurilor

1. Înainte de a începe procedura colectaţi 2 L apă tratată într-un recipient de sticlă, curat
2. Îndepărtaţi furtunul
3. Plasaţi furtunul într-un vas suficient de încăpător
4. Turnaţi cu grijă soluţia standard de dezinfectare în vasul în care se află furtunul astfel încât acesta să fie acoperit
5. Lăsaţi în repaus timp de o oră
6. Folosind mănuşi, clătiţi furtunul de mai multe ori cu apa curată şi tratată
7. Reinstalaţi furtunul şi lăsaţi apa să curgă timp de 60 secunde
8. Dacă este necesar, repetaţi procedura folosind o nouă soluţie dezinfectantă

Procedură pentru dezinfectarea divertorului din metal (A nu se folosi în cazul divertoarelor de plastic)

1. Înainte de a începe procedura colectaţi 2 L apă tratată într-un recipient de sticlă, curat

2. Îndepărtaţi divertorul

3. Plasaţi divertorul într-un vas suficient de încăpător

4. Turnaţi cu grijă soluţia standard de dezinfectare în vasul în care se află divertorul astfel încât divertorul să fie acoperit

5. Lăsaţi în repaus timp de o oră

6. Folosind mănuşi, clătiţi divertorul de mai multe ori cu apa curată şi tratată

7. Reinstalaţi divertorul şi lăsaţi apa să curgă timp de 60 secunde

8. Dacă este necesar, repetaţi procedura folosind o nouă soluţie dezinfectantă

Îndepărtarea depunerilor generate de apa dură la nivelul duzei de curgere

1. Înainte de a începe procedura colectaţi 2 L apă tratată într-un recipient de sticlă, curat

2. Îndepărtaţi duza de curgere

3. Plasaţi duza de curgere într-un vas suficient de încăpător

4. Amestecaţi cu grijă 40 ml detergent Dish Drops cu apă caldă într-un recipient de 1 L şi turnaţi soluţia în vasul în care se află duza de curgere astfel încât duza să fie acoperită

5. Lăsaţi în repaus timp de o oră

6. Clătiţi de mai multe ori duza cu apă tratată

7. Folosind o bucată de material moale, ştergeţi duza pentru a îndepărta depunerile

8. Reinstalaţi duza şi lăsaţi apa să curgă timp de 60 secunde

9. Dacă este necesar, repetaţi procedura

Îndepărtarea depunerilor generate de apa dură la nivelul divertorului

1. Înainte de a începe procedura colectaţi 2 L apă tratată într-un recipient de sticlă, curat

2. Îndepărtaţi divertorul

3. Plasaţi divertorul într-un vas suficient de încăpător peste care turnaţi oţet astfel încât divertorul să fie acoperit cu soluţie

4. Lăsaţi în repaus timp de o oră

5. Folosind mănuşi, clătiţi divertorul de mai multe ori cu apă tratată

6. Reinstalaţi divertorul şi lăsaţi apa să curgă timp de 60 secunde

7. Dacă este necesar, repetaţi procedura folosind o nouă cantitate de oţet.

Conform ultimei proceduri stabilite este recomandată înlocuirea furtunurilor o data la 2 ani.

Este recomandată curăţarea furtunurilor regulat, de câte ori este necesar, în funcţie de factorii locali precum gradul de duritate al apei.

*Dacă aparatul sau piesele acestuia nu se află în perioada de garanție, acestea trebuie achitate. În cazul acesta, vă rugăm să efectuați plata prin transfer bancar, menționând numărul Amway al Întreprinzătorului care a achiziționat aparatul, iar mai apoi trimiteți dovada plății prin e-mail (inforo@amway.com). Pentru un proces de retur cât mai optim, vă rugăm să menționați și adresa la care doriți să trimitem aparatul reparat.